Terms of service

Last updated: 23 July 2026

This online store is operated by E&S Technology Pty Ltd (ABN 50 676 583 314), trading as OptiSave. In these terms, “we”, “us” and “our” refer to E&S Technology Pty Ltd and OptiSave. By using this website or placing an order, you agree to these Terms of Service and the policies linked from this website.

1. Store information

Our contact email is admin@optisave.shop. Our business address is 54 Chadstone Road, Malvern East VIC 3145, Australia.

2. Eligibility and acceptable use

You must use the website lawfully and provide current, complete and accurate information when placing an order. You must not interfere with the website, attempt unauthorised access, transmit malicious code, misuse another person's information or use the website for fraudulent or unlawful purposes.

3. Product information

We aim to describe and display products accurately. Screen settings, lighting and manufacturing variation can affect how colours and finishes appear. We may correct genuine errors in product information or availability.

Eyewear supplied with clear demo lenses is not represented as prescription eyewear. Lens suitability, optical requirements and fitting should be confirmed by a qualified optical professional. Information on this website is general product information and is not medical or optometric advice.

4. Prices, tax and payment

Prices are shown in the currency selected for the applicable market. Australian prices include GST where applicable. International duties, taxes or customs charges are handled as described in our Shipping Policy. You authorise us and our payment providers to charge the amount shown at checkout using your selected payment method.

5. Orders

An order is an offer to purchase. We may decline or cancel an order before fulfilment for reasons such as unavailability, a genuine pricing or description error, payment failure, suspected fraud or legal restrictions. If we cancel an order after payment, we will refund the affected amount to the original payment method.

6. Shipping and returns

Shipping is governed by our Shipping Policy. Returns and remedies are governed by our Refund Policy. These policies form part of these terms.

7. Intellectual property

The website's original text, graphics, branding, layout and other content are owned by us or used with permission and are protected by applicable intellectual property laws. You may use the website for personal shopping purposes but must not reproduce, distribute or commercially exploit its content without permission.

8. Third-party services and links

Shopify and other service providers help us operate the store, process payments and fulfil orders. Third-party websites and services may be subject to their own terms and privacy policies. We are not responsible for third-party content that we do not control, except to the extent required by law.

9. Consumer rights and liability

Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy that cannot lawfully be excluded, including rights under the Australian Consumer Law. To the maximum extent permitted by law, we are not liable for indirect or consequential loss that was not reasonably foreseeable, but this limitation does not apply where liability cannot lawfully be limited.

10. Changes to these terms

We may update these terms by posting a revised version on the website. Changes apply from publication and do not remove rights already accrued under an existing order.

11. Governing law

These terms are governed by the laws of Victoria, Australia, subject to any mandatory law that applies in your place of residence.

12. Contact

Questions about these terms can be sent to admin@optisave.shop.