Shipping policy

Last updated: 23 July 2026

OptiSave is operated by E&S Technology Pty Ltd (ABN 50 676 583 314). This policy explains how shipping information is presented and how to contact us about a delivery.

Shipping destinations

We ship to the destinations available for selection at checkout. Available services, shipping charges and any delivery estimate are displayed at checkout before payment, based on the items in your order and the delivery address.

Order processing and delivery estimates

We begin processing an order after payment is accepted. If an item becomes unavailable or we cannot fulfil the order, we will contact you and provide an appropriate solution, including a refund where required.

Delivery estimates are estimates only. Carrier delays, customs processing, weather, public holidays and other events outside our reasonable control can affect delivery. When tracking is available, it will be sent to the contact details supplied with the order.

Delivery address

Please check the delivery name, address and contact details before completing checkout. Contact admin@optisave.shop promptly if you notice an error. We cannot guarantee an address change after fulfilment has begun.

International orders

International orders may be subject to import duties, taxes, customs charges or local handling fees. Unless checkout expressly states that these charges are included, they are the recipient's responsibility. Customs requirements can also affect delivery time.

Missing, delayed or damaged deliveries

If tracking has not updated for an extended period, a parcel is marked delivered but cannot be located, or an item arrives damaged, email admin@optisave.shop with your order number and relevant details. We will work with the carrier and provide any remedy required by applicable consumer law.

Contact

Shipping questions can be sent to admin@optisave.shop.